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BEGIN:VEVENT
DTSTART:20180524T123000Z
DTEND:20180524T140000Z
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SUMMARY:Seminar Series: Customer Service
DESCRIPTION:Presenter: Mark Altman\, Founder and Trainer - MindSetGo\n\nUnderstand your Customers' Needs and Motivate Them to Act.\n\nWhether it's a long-term relationship or a brief encounter\, learn incredibly empowering ways to really\n\nunderstand your clients' needs and then work with them to reach a solution and own the outcome. Using Motivational Interviewing\, you can understand an individual's motivation\, enable people to recognize their own patterns and understand how to achieve their goals. \n\nThis focused and engaging program offers proven tools to help address ambivalence and engagement both on an individual and group level. Through this process\, staff members listen and reflect back the client's thoughts to clarify what they are asking to ensure their needs are met.\n\nUsed strategically\, Motivational Interviewing techniques enable clients and team members to come to their own conclusions about change\, problem-solving\, and buying decisions. Gain your client's commitment to start actual "first steps."\n\nThis seminar workshop will help attendees:\n\n\n	Recognize the benefits of motivational questioning\n	Draw out individuals to make their own conclusions\n	Increase the level and quality of information gained in a conversation\n	Get clients "unstuck" and willing to move forward\n	Implement motivational interviewing practice during skill-building exercises
X-ALT-DESC;FMTTYPE=text/html:<p><strong style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\; background-color: rgb(255\, 255\, 255)\;"><span style="font-size: 14px\;"><span style="font-family: arial\;">Presenter: Mark Altman\, Founder and Trainer - MindSetGo</span></span></strong><br />\n<span style="font-size:14px\;"><span style="font-family:arial\;"><strong><em>Understand your Customers&#39\; Needs and Motivate Them to Act.</em></strong></span></span></p>\n\n<p><span style="font-size:14px\;"><span style="font-family:arial\;">Whether it&rsquo\;s a long-term relationship or a brief encounter\, learn incredibly empowering ways to really<br />\nunderstand your clients&rsquo\; needs and then work with them to reach a solution and own the outcome.&nbsp\;Using Motivational Interviewing\, you can understand an individual&rsquo\;s motivation\, enable people&nbsp\;to recognize their own patterns and understand how to achieve their goals.&nbsp\;<br />\nThis focused and engaging program offers proven tools to help address ambivalence&nbsp\;and engagement both on an individual and group level. Through this process\,&nbsp\;staff members listen and reflect back the client&rsquo\;s thoughts to clarify what they are asking to ensure their needs are met.<br />\nUsed strategically\, Motivational Interviewing techniques enable clients and&nbsp\;team members to come to their own conclusions about change\, problem-solving\,&nbsp\;and buying decisions. Gain your client&rsquo\;s commitment to start actual &ldquo\;first steps.&rdquo\;</span></span></p>\n\n<p><span style="font-size:14px\;"><span style="font-family:arial\;">This seminar workshop will help attendees:</span></span></p>\n\n<ul>\n	<li><span style="font-size:14px\;"><span style="font-family:arial\;">Recognize the benefits of motivational questioning</span></span></li>\n	<li><span style="font-size:14px\;"><span style="font-family:arial\;">Draw out individuals to make their own conclusions</span></span></li>\n	<li><span style="font-size:14px\;"><span style="font-family:arial\;">Increase the level and quality of information gained in a conversation</span></span></li>\n	<li><span style="font-size:14px\;"><span style="font-family:arial\;">Get clients &quot\;unstuck&quot\; and willing to move forward</span></span></li>\n	<li><span style="font-size:14px\;"><span style="font-family:arial\;">Implement motivational interviewing practice during skill-building exercises</span></span></li>\n</ul>\n
LOCATION:Worcester Regional Chamber Richard B. Kennedy Conference Room 446 Main Street\, Suite 200 Worcester\, MA 01608
UID:e.2083.6451
SEQUENCE:3
DTSTAMP:20260409T204513Z
URL:https://business.worcesterchamber.org/events/details/seminar-series-customer-service-6451
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