BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20150129T133000Z DTEND:20150129T153000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Seminar Series: Strategic Customer Service DESCRIPTION:This program is unlike any training available. It is not a "quick fix"\, short-term solution to success. It provides long-term\, incremental reinforcement training and coaching to ensure a return on the training investment.\n\n\n\nIs there any greater challenge within an organization than working on the frontlines and dealing one-on-one with customers daily? Much hinges on this critical role from building strong relationships to uncovering customers' ongoing needs to establishing loyalty. In this session we'll take a close look at customer expectations and then examine what we do to meet those expectations. The customer service triangle examines the relationship between the frontline representative\, the customer and the company. We'll also explore what makes up a customer-focused culture. X-ALT-DESC;FMTTYPE=text/html:This program is unlike any training available. It is not a &ldquo\;quick fix&rdquo\;\, short-term solution to success. It provides long-term\, incremental reinforcement training and coaching to ensure a return on the training investment.
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\nIs there any greater challenge within an organization than working on the frontlines and dealing one-on-one with customers daily? Much hinges on this critical role &ndash\; from building strong relationships to uncovering customers&rsquo\; ongoing needs to establishing loyalty. In this session we&rsquo\;ll take a close look at customer expectations and then examine what we do to meet those expectations. The customer service triangle examines the relationship between the frontline representative\, the customer and the company. We&rsquo\;ll also explore what makes up a customer-focused culture. LOCATION:Worcester Regional Chamber of Commerce 446 Main Street 2nd Floor Worcester\, MA UID:e.2083.2640 SEQUENCE:3 DTSTAMP:20260412T112906Z URL:https://business.worcesterchamber.org/events/details/seminar-series-strategic-customer-service-01-29-2015-2640 END:VEVENT END:VCALENDAR