Business & Government Forum: Economic Engagement: Convert Hired Hands to Trusted Partners

Hosted by Worcester Regional Chamber of Commerce 
Featuring Henry Patterson of RETHINK Restaurants & Bill Fotsch of Open-Book Coaching 
Envision two companies who are the same in every way except one: The first company’s employees work as hired hands who do what they are told, while the second company’s employees are trusted partners who understand and participate in improving the economics of their company. Which company would have better relationships with its customers?  Which company would have lower turnover and better employee engagement?  Which company would grow faster and more profitably? What if this was not just a thought exercise?  What if you could track companies in this way, measuring how economically engaged their people were and seeing how that affected their profitable growth? That is precisely what we have begun researching, and the results are compelling.  We have found that economic engagement changes the relationship between owners/managers and their employees from hired hands to trusted partners, and everyone benefits.  
 

Seminar Presenters:
Bill Fotsch-Open Book Coaching 

The “Open-Book Management Guru,” Bill Fotsch has helped more than 400 companies improve business results, employee engagement and increase customer retention over the past 25 years.
Not only has Bill worked with industry leaders such as Southwest Airlines, BHP-Billiton, Harley-Davidson, Roadway Express, Carlson Travel, Scottish Hydro Electric, and Capital One, but he has also coached small to medium-sized, privately owned businesses. Initially as Head Coach at Great Game of Business, and subsequently as Founder of Open-Book Coaching, he spent over two decades applying open-book management principles to help businesses deliver results through a highly motivated staff.

Henry Patterson RETHINK Restaurants 

HPatt is a 40+ year veteran in the foodservice industry, the first 15 years as owner and operator of an award winning six location casual dining chain he founded in 1976. Since selling Bel Canto in 1991, he has consulted to a wide variety of industry participants ranging from the nation’s largest manufacturers to single location restaurateurs. His foodservice facility at Sanborn Court in Union Square, Somerville houses four exceptional restaurants, a cutting-edge cocktail bar and a respected caterer, all owned and operated by visionary chefs/entrepreneurs.