The coronavirus has dramatically altered human interactions forcing businesses to reimagine customer experiences. Agile businesses are finding ways to infuse virtual and/or in-person (yet socially distanced) customer experiences with a human touch. Care, creative thinking, and new technologies can address customers' needs today, and forge stronger relationships that endure. Learn the best practices for delivering and managing high quality customer experiences in the COVID-19 era, and how to consider the transformed behavioral and emotional needs of your customers as you adapt your operations to our new reality. Workshop is led by Steve Dorval, Worcester State's Entrepreneur in Residence, and former Head of Innovation at John Hancock and CEO of Twine, a fintech startup.

Workshop Presentation will take place during the first 60 minutes, with the remaining 30 minutes optional for questions and answers with the Instructor.