Seminar Series: Strategic Customer Service

This program is unlike any training available. It is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment.

Is there any greater challenge within an organization than working on the frontlines and dealing one-on-one with customers daily? Much hinges on this critical role – from building strong relationships to uncovering customers’ ongoing needs to establishing loyalty. In this session we’ll take a close look at customer expectations and then examine what we do to meet those expectations. The customer service triangle examines the relationship between the frontline representative, the customer and the company. We’ll also explore what makes up a customer-focused culture.